Microsoft will repair cracked Surface Laptop 3 screens for free – Macitynet.com
Microsoft is offering free repair to some users of Surface Laptop 3 who complain of the display breaking for no apparent reason. Some users have been complaining about the problem for a couple of months, suddenly highlighting the presence of subtle fractures on the display for no apparent reason.
Microsoft has now admitted the problem and explains: “We have investigated the complaints of the breakage of the screens on the Surface Laptops 3 determining that, in a small percentage of cases, rigid foreign particles can only cause a micro-fracture on the glass that can appear unexpectedly or without any cause visible". "If you have encountered this problem on your Surface Laptop 3, you are welcome to contact Microsoft support to initiate the free repair during the device warranty period."
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The free repair obviously does not apply to those who broke the display by dropping the car or for other reasons. The free repair provided only for spontaneous microfractures. The problem seems to concern the 13.5 ″ and 15 ″ Surface Laptops 3 with aluminum frame and metal palm rest and not those with the Alcantara palm rest. At the beginning of March, Microsoft recognized the problem of sudden breakage of the screen glass by announcing that it was "evaluating the situation and investigating the cause of the complaints".
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